Returns & Refunds
Clear, fair and compliant with Australian Consumer Law. Here is how returns and refunds work at Vape Link Australia.
Our Commitment
At Vape Link Australia, your satisfaction matters. We stand behind the quality and authenticity of every product we sell. If something is not right with your order, we are here to help.
Faulty or Damaged Items
If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue. We will arrange a replacement or refund in line with your rights under the Australian Consumer Law.
Change of Mind
For health, safety and hygiene reasons, we are unable to accept returns of opened or used vaping products, e-liquids, coils, pods or disposables. Unopened items in their original, sealed packaging may be eligible for return within 14 days - please contact us first to arrange this.
How to Request a Return
To start a return or report an issue, email [email protected] with your order number and details. Our team will respond within one business day with the next steps. Please do not send items back without contacting us first.
Refunds
Approved refunds are processed to your original payment method within 3-5 business days of us receiving and inspecting the returned item, or of approving a faulty-item claim. You will receive an email confirmation once your refund has been issued.
Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage.
Need to return an item or report a problem? Email [email protected] and we will help within one business day.